Here’s a great (and brief) article from MacWorld’s Christopher Breen covering what to do when your permissions issues go beyond what your Mac’s built-in Disk Utility software will repair.   While rare, this issue is one I’ve seen before, often when someone is moving from an older version of OSX (like 10.2 Jaguar or 10.3 Panther) to Leopard or Snow Leopard.

This issue is also likely to rear its ugly head when installing a fresh instance of OSX, and creating a new user profile with a different short name than your old one.  Whoops.

[MacWorld] Reader Paul Moortgat’s Mac appears to be unhappy with a new hard drive. He writes:

I replaced the 500GB internal with a 1TB drive in my Mac Pro. I used SuperDuper to copy the disk. Now each time I create a file or a folder on the Desktop and place it on the hard drive icon or trash an item, I’m asked to enter my password. I reset the PRAM and repaired permissions to no avail. How can I get rid of that authentication dialog box?

This is indeed a permissions issue, but it can’t be treated with Disk Utility. And the reason it can’t is because Disk Utility’s Repair Permissions feature repairs permissions only for files installed by OS X, Software Update, or an Apple software installer. It won’t touch your documents, the stuff in your Home folder, or third-party applications.

[click to continue…]

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An Introduction to the FoleyPod Help Desk

by Chris Foley on February 7, 2010

We’re really pleased to announce the launch of our own Automated Help Desk system for receiving and tracking support requests for our customers.

Our Help Desk software allows us to capture your information as soon as you report your issue, and keep a record of the support session, from start to finish.  There is also a Forum inside and a knowledge base full of helpful FREE articles which could very well save you the expense of opening a support request!

Please view the brief video, and feel free to click on the big RED help button at the bottom of this page to register for your own free account.  You can also use the FoleyPod Help Desk system to ask us a question, make a suggestion, or request a tutorial topic for the eZine.  Use it your own way.

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Photo Study: Playing with multiple ambient light sources

by Chris Foley January 27, 2010 Digital Lifestyle

I was taking the dog for his evening walk and saw the moonlight shining on the front of my neighbor’s house. I ran and got my D90 and tripod.
My porch light is visibly reflected on the right hand side, and in the downstairs window. The warm orange glow from my porch light is also visible [...]

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Tip: How to take a Screenshot on Mac OSX and Windows

by Chris Foley January 24, 2010 10-Second Tips

The ability to take a picture of what’s on your computer screen (also called a “screenshot”) is a very handy one.  If you’re a technology or social media blogger, it’s an essential one.
One of the most common reasons for taking a screenshot, in my field, is for my customers to be able to show me [...]

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10-Second Tip: Backup your Boot Camp Partition

by Wyn Matthews January 14, 2010 10-Second Tips

Time machine is a breeze.  We’ve been a really big fan of Time Machine since before 10.5 Leopard was even available.  Backups used to be really difficult to manage, and restoring from a backup was a task that your average user simply could not do themselves.  With Time Machine, Apple has put more power and [...]

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Google VS. China

by Chris Foley January 13, 2010 Tech News

I generally stay very clear of politically charged issues on this eZine, but something has occurred which holds a particular significance for the futures of both freedom of speech and expression in a great county, and for the globalization and democratization of the internet.

Google found, while investigating repeated espionage attempts (some were successful) on their [...]

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